Customer Success Analyst

Location: Riverside
Posted on: June 23, 2025

Job Description:

Position Information The Customer Success Analyst role is a customer-focused function, working to ensure a successful and productive working relationship with campus partners. The position will assist in understanding the needs of campus partners, providing support, and facilitating communication between partners and internal ITS teams. This role will report to the Director of Campus Support. This position is classified as on-site. The full salary range for the Customer Success Analyst is $31.85 - $56.66 per hour. However, the pay scale for this position is UP TO $35.92 per hour. UCR bases salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Applicants must have current work authorization when accepting a UCR staff position. Currently, UCR is unable to sponsor or take over sponsorship of an employment Visa for staff. As a university employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements. Education Education Requirements Bachelor's degree in related area and/or equivalent experience/training. (Required) Certification Requirements Business Relationship Management Professional (BRMP) Certification (Preferred) Experience Requirements 2 - 4 years of related experience. (Required) 1 Year Engagement Advocate or relationship management experience (Preferred) Minimum Requirements Demonstrates analytical and problem-solving skills. Is beginning to apply organizational development and effectiveness concepts and skills. Demonstrates ability to learn quickly, reason, synthesize and generalize based on information obtained. Have effective verbal and written communication skills. Has basic knowledge of the organizational development and effectiveness field. Preferred Qualifications Basic understanding of IT services and support. Proactive approach to identifying and addressing potential issues. Ability to work both independently and as part of a team. Customer-centric mindset to understand customers' perspectives and needs. Additional Information In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel. UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud. UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings. UC Riverside is the top university in the United States for social mobility. - U.S. News 2020 UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color. Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019 Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine. The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories under state or federal law. It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor. For information about our generous employee benefits package, visit: Employee Benefits Overview

Keywords: , Pico Rivera , Customer Success Analyst, Customer Service & Call Center , Riverside, California