Instructional Designer
Location: Torrance
Posted on: June 23, 2025
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Job Description:
Date Posted: 06/18/2025 Hiring Organization: Rose International
Position Number: 484337 Industry: Automotive Job Title:
Instructional Designer Job Location: Torrance, CA, USA, 90501 Work
Model: Onsite Shift: 8-5 Employment Type: Temporary FT/PT:
Full-Time Estimated Duration (In months): 12 Min Hourly Rate ($):
40.00 Max Hourly Rate ($): 42.00 Must Have Skills/Attributes:
Articulate 360, Automotive, Instructional Design, Learning
Management System (LMS) Experience Desired: Experience working in a
Honda or Acura dealership service department (5-7 yrs) Required
Minimum Education: High School Diploma or equivalent Preferred
Education: Bachelor’s Degree Required Certifications/Licenses: Not
required for this role Preferred Certifications/Licenses: ASE C1
certification or equivalent experience in Job Description Required
Education: • High school diploma or equivalent Preferred Education:
• Associate or bachelor’s degree in Instructional Design,
Education, Automotive Mgt., or a related field. Preferred
Certification: • ASE C1 certification or equivalent experience in
service consulting. Required Skills/Experience: • 2 to 5 years of
experience in automotive service operations, preferably as a
service advisor, service manager, or trainer. • Strong
understanding of dealership workflows, customer service principles,
and service advisor responsibilities. • Proficient in Microsoft
Office Suite (especially PowerPoint), Adobe Creative Suite, and
general AI tools for content development. • Ability to interpret
complex service processes and customer interactions and translate
them into clear, engaging instructional content. Preferred
Skills/Qualifications: • Experience working in an Acura dealership
service department. • Familiarity with Learning Management Systems
(LMS) and eLearning authoring tools (e.g., Articulate, Captivate).
Roles and Responsibilities: • Create, update, and maintain
storyboards and instructional content for online self-study
training modules tailored to automotive service advisors, ensuring
alignment with customer service best practices, dealership
processes, and brand standards. • Conduct market research and
analyze service advisor performance data and learner feedback to
identify training needs, content gaps, and opportunities for
improvement. • Collaborate cross-functionally with subject matter
experts (SMEs), trainers, and dealership personnel to ensure
training content is accurate, relevant, and engaging. • Manage and
contribute to special projects related to service advisor
development, customer experience, and dealership operations. • Use
Microsoft Office (especially PowerPoint) and other digital tools to
create, edit, and maintain instructional materials and e-learning
content in an office environment. • Work closely with SMEs to
translate dealership processes and customer service strategies into
effective training content. Industry: Car Manufacturing/Automotive
Start Date: ASAP Location: Torrance, CA Only those lawfully
authorized to work in the designated country associated with the
position will be considered. Please note that all Position start
dates and duration are estimates and may be reduced or lengthened
based upon a client’s business needs and requirements. Benefits:
For information and details on employment benefits offered with
this position, please visit here. Should you have any
questions/concerns, please contact our HR Department via our secure
website. California Pay Equity: For information and details on pay
equity laws in California, please visit the State of California
Department of Industrial Relations' website here.
Keywords: , Pico Rivera , Instructional Designer, Customer Service & Call Center , Torrance, California
