Bilingual Customer Service Representative (BCSR)
Location: Huntington Beach
Posted on: June 23, 2025
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Job Description:
As a Bilingual Customer Service Representative with our company,
you will play a crucial role in ensuring our customers receive
exceptional support and service. The Bilingual Customer Service
Representative’s primary responsibility will be to address
inquiries and resolve issues related to our products and services,
creating a smooth and enjoyable experience for every customer. In
this Bilingual Customer Service Representative role, you will
engage with both new and existing customers and businesses. The
Bilingual Customer Service Representative will troubleshoot
problems, provide accurate information, and deliver timely
resolutions to customer concerns. By collaborating with various
teams, the Bilingual Customer Service Representative will ensure
top-quality support, making certain that every customer feels
valued and satisfied with their experience. Bilingual Customer
Service Representative Daily Responsibilities: Engage with
customers: Respond to inquiries, requests, and concerns through
direct communication methods ensuring prompt and friendly service
Resolve issues efficiently: Identify problems, offer clear
solutions, and follow up to ensure customers’ concerns are fully
resolved Stay informed: Maintain a deep understanding of our
products, services, and policies to offer accurate information and
proactive support Tailor experiences: Understand each customer's
needs and provide personalized assistance Document interactions:
Record customer interactions and feedback to track recurring issues
and improve service delivery Collaborate with teams: Work closely
with other departments to escalate complex issues and improve the
overall customer experience Exceed expectations: Consistently meet
or exceed performance goals related to response times, customer
satisfaction, and quality service
Keywords: , Pico Rivera , Bilingual Customer Service Representative (BCSR), Customer Service & Call Center , Huntington Beach, California
