Rental Branch Manager - The Home Depot
Company: HOME DEPOT USA, INC
Location: Pico Rivera
Posted on: September 21, 2022
The Rental Branch Manager (RBM) is responsible for leading all
aspects of the Rental Operations Facility inclusive of day-to-day
operations, customer service levels, and financial goals. They will
be responsible for leading a team of 10-20 associates to
successfully execute the daily delivery of Rental equipment, repair
activities, and keeping stores in stock with Rental units. The
manager will work closely with the sales and regional operations
teams to drive cost out and ensure customer satisfaction. The
manager will need to create a positive associate environment and
set a high standard of performance in order to meet the needs of
Major Tasks, Responsibilities & Key Accountabilities:
30% - Manage Facility Operations: Manage the workflow for the ROF
operation and related systems. Leverage work in progress metrics to
stay on plan or identify issues to resolve.
25% - Manage Building Conditions: Manage building and operating
conditions to ensure a clean, safe, and positive associate
20% - Manage Scorecard (Financials, Safety, Productivity): Monitor
the ROF building level scorecard, financials, and safety metrics
and identify recommendations for improvement or address any
15% - Resolve Issues: Oversee exception handling for deliveries,
which may include interfacing with store leadership and regional
Rental leadership to resolve any identified issues
10% - Manage Activities: Manage repair activities to ensure
performance meets expectations.
Nature and Scope:
This position reports to the Regional Rental Manager.
This position has up to 5 direct reports.
Environmental Job Requirements:
Typically in a comfortable environment but with regular exposure to
factors such as temperature extremes, moving machinery, loud noise,
and fumes which cause noticeable discomfort or a moderate risk of
accident or illness.
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:
Standard Minimum Qualifications:
Must be twenty-one (21) years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
The knowledge, skills and abilities typically acquired through the
completion of a high school diploma and/or GED.
Years of Relevant Work Experience:
Certifications & Licenses:
Most all of the time is spent sitting in the same position or
standing/walking or there is some requirement to lift or handle
material or equipment of moderate weight (8-20 pounds).
Bachelor's degree preferred
5+ years relevant work experience preferred
Working knowledge of Microsoft Office Suite
Working knowledge of presentation software (e.g., Microsoft
Working knowledge of analytical/statistics software (e.g., SPSS,
SAS, R, Stata)
Demonstrated ability to collaborate and work effectively with
Ability to develop and apply advanced mathematical/statistical
Ability to draw accurate conclusions from financial
Demonstrated project management skills
Ability to convey complex or technical ideas and processes in
easy-to-understand terms to diverse audiences
Ability to negotiate, handle complaints, settle disputes, and
resolve grievances with both internal and external customers
Excellent written and verbal communication skills
Knowledge, Skills, Abilities and Competencies:
Action Oriented - Taking on new opportunities and tough challenges
with a sense of urgency, high energy, and enthusiasm
Builds Effective Teams - Building strong-identity teams that apply
their diverse skills and perspectives to achieve common goals
Collaborates - Building partnerships and working collaboratively
with others to meet shared objective
Customer Focus - Building strong customer relationships and
delivering customer-centric solutions
Decision Quality - Making good and timely decisions that keep the
organization moving forward
Drives Results - Consistently achieving results, even under tough
Drives Vision and Purpose - Painting a compelling picture of the
vision and strategy that motivates others to actions
Manages Complexity - Making sense of complex, high quantity, and
sometimes contradictory information to effectively solve
Self-Development - Actively seeking new ways to grow and be
challenged using both formal and informal development channels
Values Differences - Recognizing the value that different
perspectives and cultures bring to an organization
Keywords: HOME DEPOT USA, INC, Pico Rivera , Rental Branch Manager - The Home Depot, Executive , Pico Rivera, California
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