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Account Manager (Customer Service) - VD

Company: Ultimate Staffing
Location: Pico Rivera
Posted on: November 19, 2022

Job Description:

The Account Manager role contributes to the seasonal order and production process by assisting with the placement, execution and follow-up of purchase orders and ensuring the on time delivery of quality, profitable goods.

  • Taking photos and documenting incoming samples
  • Shipping out samples
  • Keeping showroom organized
  • Taking notes during appointments
  • Assisting in market and trade show preparation
  • Sending out product information to customers
  • Confirming PO details with customers
  • Comparing PPs to TOPs
  • Order entry and management - reflecting cancelations, changes in delivery windows, order quantities
  • Communication with sales on the completion of order process.
  • Support EDI/Logistics with related setup requirements
  • Maintaining customer database
  • Troubleshoot orders and shipping complications
  • Provides timely follow up to ensure on-time delivery
  • Handling customer requirements over the phone and email, communicating any issues to the sales team.
  • Provide exceptional customer service to each account by responding to customer's requests in a timely, courteous and efficient manner.
  • Build and maintain excellent customer relationships
  • Maintain and organize customer files and reports
  • Maintain open communication with sales team regarding customer order changes, requests, and other information.
  • Manage return authorizations as approved by management
  • Internal inventory management system, reporting
  • Provide general and administrative support to the team as needed
  • Perform special projects
  • Contribute positively to team dynamicEmployee Benefits:Available after 90-day Introductory PeriodMedical and Dental: 100% Employee Premium Paid Coverage, Aetna HMO Silver Basic HMO (employees can "buy up' to other packages, but most people are on this plan). 100 % Employee Premium Paid Coverage, Guardian HMO Dental. We do not offer paid coverage of dependents at this time.Vacation: 5 accrued daysSick leave: 5 daysHolidays: 7 daysProduct DiscountsWe are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Keywords: Ultimate Staffing, Pico Rivera , Account Manager (Customer Service) - VD, Executive , Pico Rivera, California

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