Customer Service 1

Company: Pilot Freight Services
Location: Pico Rivera
Posted on: May 12, 2022

Job Description:

Pilot has the best employees in the transportation and logistics industry!

• Answer incoming calls and provide excellent customer service to all callers

• Monitor and respond to customer inquiries received through email

• Make outgoing calls to follow-up on shipment status, resolve issues and update customers

• Track, trace, enter and update shipments

• Assist and support Pilot stations and cartage agents

• Master outside customer applications

• Follow published procedures and work instructions for NCS accounts and bring modifications to management's attention

• Perform other duties as assigned

SKILLS/COMPETENCIES:

• Excellent oral and written communication and problem-solving skills

• Technological aptitude using the internet and on-line tools

• Ability to multitask

• Excellent organizational skills with emphasis on detail

If you are interested in working with a talented, passionate and dedicated team of professionals in a rapidly growing industry, Pilot wants to hear from you!

Effective August 18, 2021 Pilot will be mandating that all new hires are vaccinated against the COVID-19 virus before starting work at any of our locations. Our definition of fully vaccinated for purposes of new hire is as follows: In compliance with CDC guidelines, individuals will be considered fully vaccinated and eligible to begin work as follows:

• 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
• 2 weeks after a single-dose vaccine, such as Johnson & Johnson s Janssen vaccine

Keywords: Pilot Freight Services, Pico Rivera , Customer Service 1, Hospitality & Tourism , Pico Rivera, California