Fiber Network Field Tech
Company: Frontier
Location: Pico Rivera
Posted on: May 12, 2022
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Job Description:
TITLE: Fiber Network Field TechLOCATION: Pico Rivera,
CAHEADCOUNT: 1UNION: CWA 9586/4INTERNAL POSTING: 9/3/21 to
9/13/21SummaryResponsible for tasks assigned by the Company in
connection with service order and repair activity on fiber network
facilities between and including the customer-serving terminal and
into the customer's premise, as well as installation activity at
the fiber hub. These tasks may include, but not be limited to,
installation and maintenance of voice and data and video equipment
and/or service at the customer premise, in addition to providing
revenue enhancing offers to the customer. Perform other duties as
required.General DutiesDuties include, but are not limited to, the
following:A. Installs, removes, rearranges, programs, tests,
troubleshoots and maintains fiber network services.B. Installs and
configures routers, set top boxes. May assist with installation of
PC software as needed and ensure proper configuration of the
customer's PC. Interacts with the Fiber Solution Center as needed.
May install appropriate inside wire/cable (such as Cat 5E, Coaxial
cable).C. Installs, maintains and repairs outside and inside fiber
equipment/facilities including inside wiring and fiber jumpers at
the distribution hub. Activates the ONT.D. Interfaces with customer
to negotiate the placement of equipment, may assist with account
registration, e-mail, and web access, and training the customer on
how to use the new equipment. Ensures the customer is satisfied
with the work that has been done. Responds to inquiries and
provides follow-up.E. Interprets schematic work order drawings to
determine job specifications and installation needs. Orders and/or
obtains required equipment. Effects problem solving where
appropriate.F. Utilizes various test equipment to analyze equipment
trouble and takes appropriate maintenance action.G. May be required
to perform other duties of the Customer Service Technician II
classification.H. May be required to perform additional duties and
tasks as required by the Company.Basic QualificationsA. Tests -
Results obtained in standard tests for this position must meet
minimum requirements established by the Company, in accordance with
Company policy.B. Experience - Management will designate the
experience level for each vacancy*.First consideration will be
given to an individual who has successfully held the position of
Fiber Network Field Technician, presently holds the title of
Customer Service Technician II or who possesses the equivalent
experience (i.e., other telecommunications company
experience).Second consideration will be given to an individual who
in the last ten (10) years has successfully held the position of
Customer Service Technician I, Customer Service Technician II,
Customer Service Technician III or Special Equipment Installer, or
who possesses the equivalent experience (i.e., other
telecommunications company experience).Third consideration will be
given to an individual who in the last ten (10) years has
successfully held the position of Cable Splicer, Communications
Specialist, Customer Engineer-Data Applications, Internal
Communications Technician, Public Access Sales Technician,
Collector Maintainer, Senior Communications Specialist, or who
possess the equivalent experience (i.e., other telecommunications
experience).Fourth consideration will be given to an individual who
in the last ten (10) years has successfully held the position of
Buried Service Wire Technician, Equipment Installer, Equipment
Maintainer, Frame Worker, Line Worker, Plant Construction
Installer, or who possess the equivalent experience (i.e., other
telecommunications company experience).If there are no individuals
who meet the criteria outlined above, consideration will be given
to all other individuals.C. Medical - No medical limitations which
prohibit the individual from performing the essential functions of
the job. Reasonable efforts will be made to accommodate disabled
individuals.D. Must possess, at time of appointment, a valid
California class "C" driver's license and, if required at the
assigned job site, must demonstrate proficiency in the operation of
a vehicle equipped with standard (manual shift) transmission.E.
Legally required Criminal Records Check - Employee will be required
to be fingerprinted and pass the Department of Justice criminal
records screening process in order to ensure that the employee has
never been convicted of a felony, and is not the defendant in a
pending criminal proceeding with respect to an arrest for any
"serious" or "violent" felony (as defined in the California
Education and Penal Codes). The Department of Justice will
continuously monitor the employee's criminal record while the
employee is employed in this position, and the employee shall be
required to pass such continuous screening in order to retain this
position.F. Must possess the ability to perceive difference in
colors.G. Must possess the ability to distinguish audible
tones/levels.H. New hires must be fully vaccinated against COVID-19
by their start date with the company (or have been granted a
religious or medical exemption accommodation).
Keywords: Frontier, Pico Rivera , Fiber Network Field Tech, IT / Software / Systems , Pico Rivera, California
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