Field Service Technician II

Company: Toshiba America Business Solutions, Inc.
Location: Pico Rivera
Posted on: July 30, 2022

Job Description:

DescriptionField Service Technician II
Toshiba America Business Solutions, a leader in digital technology, is seeking a Field Service Technician working out of Pico Rivera, CA location and supporting Los Angeles area marketplace.
Our people bring innovative, real-world solutions for our client's print management needs; we help cut costs, secure documents and reduce the environmental footprint. We are a growing, dynamic organization that has a need for someone to contribute their professional best.
Summary: Work within an assigned territory with the responsibility to maintain, service, and repair office equipment at customer locations in an effective and efficient manner.
Responsibilities:

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• Providing technical service by maintaining, providing solutions, servicing, and repairing office equipment (B & W, color and multi-functional devices, printers, and copiers) at customer locations in assigned territories.
  
• Maintain, service, and repair office equipment (printers, copiers, and MFPs) at customer locations in assigned territories in an effective and efficient manner.
  
• Diagnostics, installation, modifications, upgrades, repair, removal and retrofits of printers, copiers, and MFPs Complete assigned field calls according to priority while executing proper time management.
  
• Coordinate with dispatch and keep them informed of all re-route activity as required.
  
• Manage car inventory to ensure adequate part levels are available in order to service machines.
  
• Maintain tools and test equipment to ensure they are in service-ready condition.
  
• Practice PM procedures and repair techniques to build proficiency for field assignments.
  
• Complete service training as required by Toshiba America Business Solutions.
  
• Attend department meetings as required and ensure service activities are accurately documented according to service practices using automated systems and/or established reports (call, mileage and expense reports) with activity.
  
  Required Qualifications:
  
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  • High School Diploma or equivalent
    
  • Minimum of 3+ years of experience in technical repair (experienced copier technician background helpful)
    
  • DOJ (Department of Justice) background check will be required for this position.
    
  • Ability to multitask, prioritize assignments and utilize time management skills.
    
  • Good customer service skills are essential. Ability to multitask, prioritize assignments and work independently.
    
  • Must be computer literate.
    
  • Good communications skills (written and verbal) including tact and diplomacy when dealing with customers.
    
  • Requires a valid state driver's license and minimum level of auto insurance coverage per Toshiba policy for positions entailing extensive use of personal car while on company business.
    
  • Ability to lift 50lbs. The job involves frequent bending, lifting and reaching.
    
  • Full COVID-19 vaccination is an essential requirement of this role due to client requirements that this role will directly support on site. TABS will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.
    
    Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following:
    
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    • Group health coverage (medical, dental, & vision)
      
    • Employee Assistance Programs
      
    • Pre-tax spending accounts
      
    • 401(k) plan
      
    • Pet Insurance
      
    • Company provided life insurance
      
    • Employee discounts
      
    • Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days
      
      Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.
      We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email Accommodation Request@tabs.toshiba.com to request an accommodation.
      
      
      Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
      
      The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Toshiba America Business Solutions, Inc., Pico Rivera , Field Service Technician II, IT / Software / Systems , Pico Rivera, California