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Technical Writing Manager (Remote)

Company: CrowdStrike
Location: PICO RIVERA
Posted on: May 3, 2021

Job Description:

At CrowdStrike were on a mission - to stop breaches. Our groundbreaking technology, services delivery, and intelligence gathering together with our innovations in machine learning and behavioral-based detection, allow our customers to not only defend themselves, but do so in a future-proof manner. Weve earned numerous honors and top rankings for our technology, organization and people clearly confirming our industry leadership and our special culture driving it. We also offer flexible work arrangements to help our people manage their personal and professional lives in a way that works for them. So if youre ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to stop breaches and protect people globally, lets talk.

About the Role:

As a Technical Writing Manager, youll be responsible for the workload management, recruitment, wellbeing and professional growth of your team members on the Technical Writing team. Tech Writers are embedded in the product design and engineering process and are responsible for long-form product documentation and the stewardship of release notes, technical alerts, and other customer-facing information resources.

Technical Writing Managers work closely with Program Managers, UX Managers, and Product Managers and, of course, Tech Writers and other UX disciplines. Were a highly collaborative, friendly, inclusive, and diverse group using our collective strengths to deliver a capable and intuitive user experience for our customers.

Responsibilities

  • Enthusiastically grow docs team via

    • Strategic team planning,

    • Recruiting with a commitment to a diverse and equitable workplace, and

    • Refinement of writing team processes and best practices.

  • Support wellbeing of team members, providing support and guidance focused on project management, professional development, and catalytic skills.

    • Champion high quality, consistent technical writing.

    • Gather feedback and provide coaching as needed to advance team member skill sets.

    • Encourage pairing and review.

  • Manage team member workloads, project resourcing, and coordination in a fast-paced, highly distributed environment. Scope and prioritize projects.

  • Plan and prepare for translation/localization of docs.

  • Some travel for project offsites, team get-togethers, though no company travel is happening during COVID-19.

  • Develop general understanding of cybersecurity domain to best support leads and team members.

Qualifications

  • Experience supporting people and teams with empathy and professionalism.

  • Experience tracking and managing resourcing for multiple projects.

  • Passion for developing processes, attention to detail, and strong organizational skills.

Bonus Points

  • Experience with tech writing, content strategy, or writing content for localization.

  • Experience in remote-first environments.

#LI-DG1

#LI-Remote

Benefits of Working at CrowdStrike:

  • Market leader in compensationand equity awards
  • Competitive vacation policy
  • Comprehensive health benefits + 401k plan
  • Paid parental leave, including adoption
  • Flexible work environment
  • Wellness programs
  • Stocked fridges, coffee, soda, and lots of treats

We are committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives and ways of solving problems so we strive to attract and retain talent from all backgrounds and create workplaces where everyone feels empowered to bring their full, authentic selves to work.

CrowdStrike is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

CrowdStrike participates in the E-Verify program.

Keywords: CrowdStrike, Pico Rivera , Technical Writing Manager (Remote), Other , PICO RIVERA, California

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