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Customer Experience Representative

Company: J.B. Hunt Transport
Location: Pico Rivera
Posted on: January 5, 2022

Job Description:

Job Title:Customer Experience RepresentativeDepartment:Customer Service & Contact Center OperationsCountry:United States of AmericaState/Province:CaliforniaCity:Pico RiveraFull/Part Time:Full timeJob Summary:Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. Work requires developing and maintaining excellent customer relationships to maximize business potentialJob Description:Key Responsibilities: --- Manage customer relations by engaging customer on a regular basis providing solutions to meet their needs and goals to maximize freight potential and growth--- Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures--- Ensure on time delivery, damage free services, and accurate billing through scheduling pick-up and delivery appointments, entering customer orders into the order management system to track loads, and obtaining approval for accessorial charges with assigned customersQualifications:Minimum Qualifications: High School Diploma/GED and up to 1-2 years of customer service/sales experiencePreferred Qualifications: Bachelors Degree and/or up to 1 year of working experienceAbility to communicate effectively through all mediumsAbility to embrace changeAbility to handle a stressful work-environmentAbility to multitaskMaintain ComposureCompetitiveSales FocusedResilientEducation:Bachelors: Business Administration/Management, Bachelors: Business Communications, Bachelors: Transportation Logistics, GED (Required), High School (Required)Work Experience:Customer Service/Account Manager, Sales, Transportation/LogisticsJob Opening ID:00424661 Customer Experience Representative (Evergreen) (Open)"This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions."

Keywords: J.B. Hunt Transport, Pico Rivera , Customer Experience Representative, Other , Pico Rivera, California

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