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IT Support Specialist

Company: Million Dollar Baby Co.
Location: Pico Rivera
Posted on: June 20, 2022

Job Description:

Welcome to Million Dollar Baby Co.!We started in 1990 and are proudly family-owned and operated in Los Angeles. Nearly 32 years later, MDB has grown to 8 distinct brands of children's furnishings ranging in style, aesthetic, and price point, while carrying some of the industry's most eco-conscious and award-winning designs. We can be found in mass retailers like Target and Amazon to your local mom-and-pop baby shop to specialty retailers like Pottery Barn Kids and Crate and Barrel. At MDB Co., we credit all of our success to our mighty team of more than 110 smart, fun, and diverse individuals who make an impact every day! Under the Million Dollar Baby Co. parent company are our family of brands: Babyletto, DaVinci, Nursery Works, Million Dollar Baby Classic, Franklin & Ben, and Ubabub. We design all of our furniture in-house and have been featured in Inc. Magazine, Vogue, Bloomberg, and many others! As a family business, we treat our community like our family. Our team authentically cares about each touchpoint through our customer's experience with our brands. Our team members are our #1 priority and we partner with exceptional suppliers and retailers from around the world who share our values. At Million Dollar Baby Co., we're passionate about diversity and welcome applicants from all backgrounds and experiences. Our diversity, inclusion and equity committee (DIEC) strives to break barriers for minority communities, help educate the company on pertinent topics, and work to ensure equal opportunities for existing and potential employees. Since its formation in 2020, our committee has focused on multiple areas like hiring, community involvement, and continuous learning about Diversity, Inclusion and Equity. We welcome you to learn more about our company and our fantastic team. We'd love to talk to you! TeddyAbout the job:As an IT Support Specialistto provide support to various IT functions at Million Dollar Baby Co. You will troubleshoot issues, represent the Helpdesk via processes, engage in general system updates, and provide technology support for all associates. You will be tasked with improving IT services through constant feedback. Ideally, you have a hunger for knowledge and application of IT while also being customer service centered. What you'll be doing:Basic support of all Zoom phones, security systems and infrastructure Represent IT Helpdesk via work processes and projects with other groups Communicate effectively within the department and with stakeholders regarding issues Troubleshoot hardware and software-related issues for Windows, Mac, OS, and various applications MS Sharepoint administration Active Directory administration WiFi/Access Points support Network switches support Printer setup and support Monitor Backup and Disaster Recovery system DNS administration Receive requests, both directly and via tickets, and provide both friendly and efficient support to end-users Provide first-level assistance and/or resolution of issues, or provide issue escalation to other IT support staff as necessary Perform remote troubleshooting through diagnostic techniques and information gathering questions Take ownership of client system issues and work closely with both other IT support team members as well as tech support vendors to ensure timely and accurate resolution of user requests Install, maintain, and repair computer systems, hardware, software, and peripherals with both accuracy and a sense of urgency Other duties as required and assigned What you bring to the table:Bachelor's degree in IT or related field preferred, but comparable work experience will be considered 2 years' minimum work experience required Knowledgeable in Outlook, Sharepoint, Active Directory, Windows up to 10 Pro, Windows Server up to 2012 R2, Microsoft/Office 365, Godaddy, VPN installation and configuration Excellent troubleshooting skills in hardware and software Must demonstrate excellent customer service and communication skills Must demonstrate ability to learn and continue learning new systems and willingness to take on additional responsibilities as company continues to grow Must demonstrate ability to work both independently and cooperatively in a team as needed, following-up towards completion of assigned tasks Working knowledge of broadband and wi-fi connections Knowledge in DHCP, DNS, Windows or Cloud network setup is a plus Knowledge in Zoom phone system is a plus Knowledge in Qnap NAS and Nakivo is a plus Knowledge in cloud computing platform console administration in AWS, Azure, Google Suite, Shopify is a plus Knowledge in FortiNet Router is a plus Knowledge in HP Aruba switches Our Benefits:100% of your health, dental and vision insurance monthly premiums paid by us! Flexible PTO because we respect the need for work/life harmony Company matching 401(k) Vacation reimbursement and health & wellness subsidy programs Tuition reimbursement Matching charitable donations to the nonprofit organization of your choice Company-wide monthly celebrations - lunch is on us! Dog-friendly workplace, yes! You can bring your best friend to work Free MDB Co. swag + generous employee discount on products #ZRAt Million Dollar Baby Co., we're passionate about diversity and welcome applicants from all backgrounds. Our diversity, inclusion and equity committee (DIEC) strives to break barriers for minority communities, help educate the company on pertinent topics, and work to ensure equal opportunities for existing and potential employees. Since its formation in 2020, our committee has focused on multiple areas, some include hiring, community involvement and continuous learning about Diversity, Inclusion and Equity. As an important step in coming together as safely as possible, Million Dollar Baby Co. requires all employees to be fully vaccinated and boosted against COVID-19 as a condition of employment unless a medical or religious exemption is approved.

Keywords: Million Dollar Baby Co., Pico Rivera , IT Support Specialist, Other , Pico Rivera, California

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