Operations Supervisor
Company: CVS Pharmacy
Location: Pico Rivera
Posted on: May 28, 2023
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Job Description:
Job DescriptionAn Operations Supervisor is a key leader
supporting the CVS Store Management team in planning and driving
store execution and performance while building consumer loyalty to
CVS/pharmacy through a focus on excellent customer service. When
there is no manager onsite, the Operations Supervisor leads the
store and supervisory staff, ensures that store operations run
smoothly, and is responsible for ensuring the completion of all
opening and closing procedures.Essential Functions:1. Management
Work effectively with store management and store crews Supervise
the store's crew through assigning, directing and following up of
all activities Effectively communicate information both to and from
store management and crews2. Customer Service Assist customers with
their questions, problems and complaints Promote CVS customer
service culture. (Greet, offer help, and thank) Handle all customer
relations issues in accordance with company policy and promote a
positive shopping experience for all CVS customers Provide
colleagues personalized customer service feedback and coaching
(E.g., myImpact coaching; myCustomer feedback; personal
observations) Maintain customer/patient confidentiality3.
Merchandise/Presentation Price merchandise Stock shelves Support
the planning, execute the displays, sign and inventory of weekly,
promotional, and seasonal merchandise Support the planning, execute
the display and maintenance of off-shelf merchandise Required
Qualifications Deductive reasoning ability, analytical skills and
computer skills. Advanced communication skills, supervision, and
influencing skills Ability to work a full-time flexible schedule,
including some early morning, overnight and weekend shifts, to work
overtime as needed, and to respond to urgent issues at the store
when they arise Preferred QualificationsExperience as a retail
supervisorEducation High school diploma or equivalent
preferredBusiness OverviewBring your heart to CVS HealthEvery one
of us at CVS Health shares a single, clear purpose: Bringing our
heart to every moment of your health. This purpose guides our
commitment to deliver enhanced human-centric health care for a
rapidly changing world. Anchored in our brand - with heart at its
center - our purpose sends a personal message that how we deliver
our services is just as important as what we deliver.Our Heart At
Work Behaviors support this purpose. We want everyone who works at
CVS Health to feel empowered by the role they play in transforming
our culture and accelerating our ability to innovate and deliver
solutions to make health care more personal, convenient and
affordable. We strive to promote and sustain a culture of
diversity, inclusion and belonging every day. CVS Health is an
affirmative action employer, and is an equal opportunity employer,
as are the physician-owned businesses for which CVS Health provides
management services. We do not discriminate in recruiting, hiring,
promotion, or any other personnel action based on race, ethnicity,
color, national origin, sex/gender, sexual orientation, gender
identity or expression, religion, age, disability, protected
veteran status, or any other characteristic protected by applicable
federal, state, or local law.
Keywords: CVS Pharmacy, Pico Rivera , Operations Supervisor, Other , Pico Rivera, California
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