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Logistics Support - Lead

Company: SUEZ
Location: Pico Rivera
Posted on: May 14, 2022

Job Description:

Around the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us.

The collective expertise and passion of our people, combined with a broad portfolio of over 10,000 technologies, makes us uniquely positioned to deliver solutions that positively impact the environment. Come be part of something special - start your journey today!

Essential Functions/Responsibilities:
The Dispatch Lead-Asset Care oversees the daily activities of the dispatch team and the SDI Service logistics operations to ensure that internal and external customer requests for service and issues are being scheduled and handled in and efficient and professional manner.
--- Coordinates and oversees the activities with Service Technicians, appropriate managers and Plant Managers and/or designated representatives.
--- Acts as an information source for internal and external customers in regard to customer service operations.
--- Endeavors to maintain harmonious relations with customers at all times.
--- Receives customer requests for service.
--- Acts as the first step in creating the service call and schedule.
--- Gathers pertinent information - determines type of equipment, necessary supplies and test equipment required to execute the service call.
--- Receives and processes salt/chemical orders from Sales, Service, and customers.
--- Dispatches Service Technicians and equipment from Service Center or diverts equipment in route, if necessary, to the appropriate job sites.
--- Maintains contact with Service Technicians and customers while on duty to ensure 100% accountability.
--- Maintains various records and logs. These may include, but are not limited to, daily productivity reports, time logs and various schedules.
--- Maintains SAP records and updates to ensure appropriate accounting of resources.
--- Alerts all pertinent Managers to developing field situations and customer related call ins.
--- Requires transfer of information at shift change.
--- Enters job specific data into the computer.
--- Is responsible for all Logistical Operations / Dispatch in PRSC

--- HS Diploma or GED Equivalent
--- 5-years work experience demonstrated Customer Service skills.
--- 3-years work experience in SAP as a company ERP
--- Proficiency in Microsoft Office (Word, Excel, Powerpoint) Proficient keyboarding skills.
--- Eligibility Requirements:
--- Ability and willingness to support services to include but not limited to industrial facilities, manufacturing facilities, and power industry facilities.
--- Ability and willingness to work alternate work schedules.
--- Ability to Lead others within department

Desired Characteristics:
--- Associates Degree in Business highly desirable.
--- 5 year work experience in Dispatch for a Service Industry desirable.
--- 5 year work experience with multi line telephone and two way radio communications desirable.
--- Working DOT knowledge.
--- Experience with Water Treatment Industry in Logistics or Services.
--- Desired Work Traits;
--- Clear Thinker-ability to identify and prioritize action items quickly and efficiently.
--- External Focus-Considers impact of actions and decisions on customers, industry, and public viewpoint. Measures performance through customer perception.
--- Continuous Learner-strives to increase knowledge, skill and experience in function and industry.
--- Excellent demonstrated professional communication skills-verbal and written.
--- Teamwork skills
--- Ability to apply to carry out instructions furnished in written, oral, and diagram form
--- Troubleshooting and problem solving skills
--- Dependable, accountable and diligent
--- Initiative
--- Leading others in the same field

We offer competitive compensation and benefits working in a dynamic environment with challenging projects and training provided to ensure your success.

We realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We're an organization that champions diversity and inclusion at every level and are proud to be an equal opportunity workplace!

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Keywords: SUEZ, Pico Rivera , Logistics Support - Lead, Professions , Pico Rivera, California

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