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Field Support Technician - Toshiba

Company: Toshiba America Business Solutions
Location: Pico Rivera
Posted on: August 6, 2022

Job Description:

Field Service Technician II

Toshiba America Business Solutions, a leader in digital technology, is seeking a Field Service Technician working out of Pico Rivera, CA location and supporting Los Angeles area marketplace.

Our people bring innovative, real-world solutions for our client's print management needs; we help cut costs, secure documents and reduce the environmental footprint. We are a growing, dynamic organization that has a need for someone to contribute their professional best.

Summary: Work within an assigned territory with the responsibility to maintain, service, and repair office equipment at customer locations in an effective and efficient manner.


  • Providing technical service by maintaining, providing solutions, servicing, and repairing office equipment (B & W, color and multi-functional devices, printers, and copiers) at customer locations in assigned territories.
  • Maintain, service, and repair office equipment (printers, copiers, and MFPs) at customer locations in assigned territories in an effective and efficient manner.
  • Diagnostics, installation, modifications, upgrades, repair, removal and retrofits of printers, copiers, and MFPs Complete assigned field calls according to priority while executing proper time management.
  • Coordinate with dispatch and keep them informed of all re-route activity as required.
  • Manage car inventory to ensure adequate part levels are available in order to service machines.
  • Maintain tools and test equipment to ensure they are in service-ready condition.
  • Practice PM procedures and repair techniques to build proficiency for field assignments.
  • Complete service training as required by Toshiba America Business Solutions.
  • Attend department meetings as required and ensure service activities are accurately documented according to service practices using automated systems and/or established reports (call, mileage and expense reports) with activity.
    Required Qualifications:
    • High School Diploma or equivalent
    • Minimum of 3+ years of experience in technical repair (experienced copier technician background helpful)
    • DOJ (Department of Justice) background check will be required for this position.
    • Ability to multitask, prioritize assignments and utilize time management skills.
    • Good customer service skills are essential. Ability to multitask, prioritize assignments and work independently.
    • Must be computer literate.
    • Good communications skills (written and verbal) including tact and diplomacy when dealing with customers.
    • Requires a valid state driver's license and minimum level of auto insurance coverage per Toshiba policy for positions entailing extensive use of personal car while on company business.
    • Ability to lift 50lbs. The job involves frequent bending, lifting and reaching.
    • Full COVID-19 vaccination is an essential requirement of this role due to client requirements that this role will directly support on site. TABS will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.
      Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following:
      • Group health coverage (medical, dental, & vision)
      • Employee Assistance Programs
      • Pre-tax spending accounts
      • 401(k) plan
      • Pet Insurance
      • Company provided life insurance
      • Employee discounts
      • Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days
        Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.

        We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email Accommodation to request an accommodation.

Keywords: Toshiba America Business Solutions, Pico Rivera , Field Support Technician - Toshiba, Professions , Pico Rivera, California

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