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Lead Patient Service Representative - Heart Institute

Location: Pico Rivera
Posted on: September 19, 2022

Job Description:

Are you passionate about helping people? Do you want to make a difference in people's lives?We embrace a culture of passion and dedication at Cedars-Sinai, and it's part of the reason we've been named one of the top ten hospitals in America's Best Hospitals by U.S. News & World Report. Now we invite you to join us. From working with a team of exceptional healthcare professionals to using state-of-the-art facilities, you'll have everything you need to do something incredible-for yourself, and for others.Why work here?Beyond an outstanding benefit package and competitive salaries, we take pride in hiring the best, most committed employees. Our staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a multifaceted, inclusive environment that fuels innovation and the gold standard of patient care we strive for.What will you be doing in this role?The Lead Patient Service Representative functions as an administrative team lead for the office. This position also assists with providing a review of Patient Service Representative administrative skills, assessing the workflow of administrative staff and monitoring staff/scheduling coverage. Duties and Responsibilities:

Leads huddles to monitor, assess and evaluate department workflowProvides orientation and training for administrative staffProvides assistance in tracking and monitoring policies and other department specific data for safeguarding organization resources and monitoring of patient refundsMonitors and assesses administrative workflows, performs observations of staff skills and performance abilities using designated evaluation and observation tools, provides suggestions for opportunities to improve and assists the Supervisor with the preparation, documentation and make recommendations related to corrective actionsManages the physicians' master schedules and organizes all schedule changes, teaches staff accordingly, and makes recommendations for schedule improvementsProcesses incoming and outgoing referrals and authorizations for patients
High School Diploma and/or GED RequiredAssociates Degree/College Diploma PreferredExperience:
Five years of experience working as a Patient Services Representative in an outpatient clinical/medical office setting required.
Working Title:Lead Patient Service Representative - Heart Institute
Department:Heart Institute Ambulatory
Business Entity:Service Lines & Ops
Job Category:,Patient Services,Patient Services
Job Specialty:Patient Relations
Position Type:Full-time
Shift Length:8 hour shift
Shift Type:Day

Keywords: CEDARS-SINAI, Pico Rivera , Lead Patient Service Representative - Heart Institute, Sales , Pico Rivera, California

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